TYRO

SHIPPED FROM WAREHOUSE IN THE NETHERLANDS
All prices that are stated on the website include the VAT rate at 21%, but exclude the costs for delivering and possible customs duties. Prices are subject to change without prior notice.
Delivery costs for online orders:
Within the Benelux no shipping will be charged.
For all other countries within Europe €10 will be charged for the delivery.
For all countries outside Europe €25 will be charged for the delivery.
Orders above €200 are free from shipping cost.
Please note that free shipping does not cover any costs like import duties or customs clearance. These costs are on behalf of the customer.
UPS is the carrier that is responsible for transportation of all goods within Europe and outside Europe.
                 
DELIVERY TIME
A confirmation will be send to the customers per email as soon as THE VELOPACK has received the order. In this email is stated what the delivery time will be after the payment is received.
Normally the delivery time within the Netherlands is 3 working days, within Europe 5 working days and outside Europe 10 working days. (These delivery times are given as an indication only).As soon as the package leaves our warehouse a notification is sent by UPS with the tracking information of the shipment.      

ORDER CONFIRMATION
As soon as THE VELOPACK has received the order a confirmation will be send to the email address given by the customer. The customer can print this
for their own administration. THE VELOPACK will keep the customer informed by any means if the products ordered are not available. An approximate delivery time will be determined. If this is not at the customers convenience, he or she can simply cancel the order and ask for a refund.The customer is entitled to cancel the order as soon as the prices increase in the period between the placement of the order and the delivery. In case THE VELOPACK does not receive the payment within 10 working days after order placement date, it will be entitled to breach the contract and thereby cancel the order.
                
CHECKING THE RECEIVED ORDER
The customer has fourteen (14) days to return all or part of his order for exchange or refund. To do this, the unused products should be correctly protected in their original packaging and be accompanied by their invoice. Also an email will be send to THE VELOPACK (hello@thevelopack.com to inform that the product will be returned.
The exchange or refund will be taken into account when the return package has been received and inspected by THE VELOPACK AND FFWD and only for
the product at its original price excluding delivery costs from the moment when the product is returned in perfect condition to THE VELOPACK with delivery costs paid.
 
100 DAYS FREE TRIAL
For all wheel sets [ONLY WHEELS] bought directly from the THE VELOPACK Wheels shop we offer a 100 days free trial and return policy with full refund as an extra service. This applies only to wheels and means they are free to use during this period. This service does not apply when wheels are broken or damaged during these 100 days trial period. For all other products outside wheels the 14 days right to cancel applies, see below section under 'Right to Cancel'. 

CRASH REPLACEMENT POLICY
It’s not common but you never know! We offer a unique service for those who crashed their wheels!
In case of bad luck, FFWD supports you by offering replacement rims for a special discounted price. Contact our service department for the possibilities and an actual quote. Use our service repair form here to contact us with all necessary information.
 
RETURNING A FFWD WHEEL
Any return to FFWD for examination will be handled by the customer who will ensure that the product’s packaging is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don’t forget to include the invoice with the wheel, as well as your name, address and phone number. You can complete our service repair form here to send us all necessary information.
IMPORTANT: If you want to return your wheel to FFWD, please make sure to return it without the tubular or clincher tire, without the sprockets and without the quick release skewer.
 
RIGHT TO CANCEL
You have the right to
cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us THE VELOPACK of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us) but with the exception of import duties which are not refundable, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event
not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

RETURNS
Should you have any second thoughts on your purchase or somehow think the product(s) do not meet your expectations we would like to hear from you and share your thoughts with us.
 
100 DAYS FREE TRIAL
For all wheel sets [ONLY WHEELS] bought directly from the THE VELOPACK Wheels shop we offer a 100 days free trial and return policy with full refund as an extra service. This applies only to wheels and means they are free to use during this period. This service does not apply when wheels are broken or damaged during these 100 days trial period. For all other products outside wheels the 14 days right to cancel applies, see Terms and Conditions.
ACCESSORIES
For all products other than wheels accessories, spare parts, gear) the customer has fourteen (14) days to return all or part of his order for exchange or refund. Also see the right to cancel regulations under Terms and Conditions. To do this, the unused products should be correctly protected and packaged. Also an email will be send to FFWD (info@ffwd.com) to inform that the product will be returned including a copy of the invoice, order confirmation or reference of the order number.
REFUNDS
The exchange or refund will be taken into account when the return package has been received and inspected by FFWD and only for the product at its original price including delivery costs from the moment when the product is returned in perfect condition to FFWD with delivery costs paid.
RETURNS
To return the wheels or other product(s) you can send them carefully packed to our office in The Netherlands, see address below. Shipping costs are not covered by FFWD.

MAIN WARRANTY POLICY
FFWD
warrants its products to be free from manufacturing defects for a period of two years after original date of purchase. This warranty only applies to the original owner and is not transferable. The seller is obliged to guarantee the item sold against latent defects which render it unsuitable for its intended usage, or reduce this usage to such an extent that the buyer would not have purchased the item, or that he would have purchased it only at a lower price if he had known the latent defects existed.
 
ADDITIONAL WARRANTY
An additional year of warranty (three year total) is rewarded to all FFWD riders who register their wheels after purchase on our website and become part of Team FFWD. The registration also enables the use of our Crash Replacement Policy and also helps to deal with service requests much faster.
 
WARRANTY’S LIMITATION
The FFWD warranty covers exclusively the manufacturing defects of its products and excludes, notably, from its scope of application any damage, prejudice and, more generally, any direct or indirect consequence which would result from bad use or failure to respect user instructions, the lack of maintenance or a non-conforming use of the product.The FFWD warranty does not cover parts that are subject to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use and riding in conditions / usage for applications other than recommended. Wear and tear parts are identified as: rake pads.brake surface of tubular and clincher rims. ball bearings

IMPORTANT:
Always use FFWD carbon brake pads when using FFWD full carbon wheels. Do not forget to change your carbon brake pads when you're going to ride with wheels with a brake surface other than carbon. Debris from the brake surface might get stuck in the carbon brake pads which will result in unrepairable damage to your full carbon rim. Not following this instruction will void warranty.